From the time we began to formally state our operational goals, Customer Satisfaction has always been our main objective. There aren’t many companies in our industry that measure Customer Satisfaction, so we benchmark with the best internet companies in America and I am pleased to say we are right there with them. Great Customer Satisfaction is no accident; it’s the result of planned and methodical execution of all things important – of listening to Customers and of continuously improving. If a Company values Customer Satisfaction as out first and main objectives, it also value Employees; pay them well, provide training and development and treat them right — Employee Satisfaction is our Second Goal. We treat our Vendors as partners because Supplier Satisfaction is our Third Goal.
Customer Satisfaction is our first and most important Goal and we tirelessly work to meet or exceed our Customer Key Requirements. Many companies don’t measure Customer Satisfaction. We both measure it and proudly display it because we put Customers first and that’s the way it’ll always be our store.